Most unreliable cars have been unveiled in the WhatCar? Reliability Survey 2018
Every car owner wants their vehicle to be reliable and nobody wants it to be in and out of a car garage all the time.
Naturally, some cars are more reliable than others and certain brands perform better than others when it comes to dependability.
A new reliability survey is now offering an insight into how dependable a car is and what common issues crop up with certain models.
The What Car? Reliability Survey 2018 reveals the ratings for 159 models spanning 31 brands in the UK.
A total of 18,284 car owners who have owned their vehicle for less than four years were surveyed to collate this data.
According to the research, around 30 per cent of motorists had suffered at least one fault in the past 12 months.
The survey praised the Model S’s electric powertrain but owners reported issues with the bodywork and electrical systems.
Drivers apparently have had issues with bent seat frames, broken door handles, and parking sensor failures.
The Model S landed the worst score out of the vehicles surveyed
Repairs reportedly took at least a week and some fixes can cost in excess of £1,500.
Reported issues – Bodywork 30 per cent; Non-engine electrics 19 per cent; Interior trim seven per cent; Suspension seven per cent; Air-con four per cent; Battery four per cent; Brakes four per cent; Exterior lights four per cent; Sat-nav four per cent; Steering four per cent; Wheels/tyres four per cent.
A Tesla spokesperson said: “Only 28 Model S owners responded out of a total of 18,000 car owners surveyed by What Car?.
“That’s less than 0.3% of UK Tesla owners, so this survey is statistically meaningless.
“The results of this survey are also at odds not only with our internal figures showing customer satisfaction scores for Model S and X at well over 90%, but with statistically valid surveys like our Net Promotor Score and Consumer Reports customer satisfaction survey, which we’ve topped every year since 2013, with 90% of Tesla owners saying they would buy the same car again – more than any other brand.
“We are committed to making the world’s best cars, and in order to ensure the highest quality, we review every vehicle for even the smallest refinement before it leaves the factory.
“To the extent repairs are needed, the majority of work carried out on cars up to 4 years old is done under warranty and free of charge to the customer while they are supplied with a courtesy car.
“Unlike other manufacturers, Tesla repairs can also be carried out in a customer’s driveway or office by mobile service, or even via over-the-air updates, to minimise any disruption.”
The Land Rover Range Rover also landed a less than favourable score
What Car? comments on Tesla’s position in the What Car? Reliability Survey 2018 saying: “Tesla owners represented 0.19% of what was a very robust total sample of 18,000 UK car owners in the What Car? survey.
“Compared with Tesla’s actual UK market share of 0.11 per cent (according to official figures obtained from the DVLA) this means that the What Car? Study was more than representative of Tesla’s real-world presence in the British car parc.”
Another one of the least reliable cars is the Land Rover Range Rover (2013 – present), according to the report.
Half of the car owners reported a fault, with non-engine electrics (21 per cent) being the most common issue followed by the suspension (17 per cent) and the car’s sat nav (13 per cent).
A third of cars were allegedly undriveable and two-thirds were off the road for over a week.
Reported issues – Non-engine electrics 21 per cent, Suspension 17 per cent, Sat-nav 13 per cent, Battery eight per cent, Bodywork eight per cent, Engine electrics eight per cent, Exterior lights eight per cent, Wheels/tyres eight per cent, Air-con four per cent, Engine four per cent, Exhaust four per cent, Gearbox/clutch four per cent, Interior trim four per cent, Steering four per cent.
The top five isn’t good reading for Jaguar Land Rover as the Range Rover Evoque and Discovery Sport also feature on the list.
Compelting the top five is the Ford Edge diesel which was rated with a 70.7 per cent reliability score.
Least reliable cars in the What Car? Reliability Survey 2018:
1. Tesla Model S (2013 – Present)
Reliability Ranking – 50.9 per cent
2.Land Rover Range Rover (2013 – present)
Reliability Ranking – 67.3 per cent
3. Ford Edge Diesel (2016 – present)
Reliability Ranking – 70.7 per cent
4.Land Rover Range Rover Evoque (2011 – present)
Reliability Ranking – 73.2 per cent
5.Land Rover Discovery Sport (2015 – present)
Reliability Ranking – 74.7 per cent
Steve Huntingford, editor of What Car?, said: “Reliability is a huge consideration for any prospective car buyer, as your car is likely to be your second biggest monthly expense after mortgage or rent payments.
“You want your car to last and you don’t want to have to fork out huge amounts to fix faults and keep it running.
“Our annual survey has shown that it is Japanese models that continue to dominate the top of the reliability rankings, both for car model and brand rankings.”